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Right of withdrawal

Right of Withdrawal, Instructions on withdrawal
 
Instructions on withdrawal
 
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
 
To exercise the right of withdrawal, you must inform us (Protovision, Jakob Chen-Voos, Daumstr. 196, 13599 Berlin, Germany, contact @ protovision . games) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
 
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
 
Effects of withdrawal
 
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
 
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us (Protovision, Stefan Schauf, Schötmarsche Str. 25, 32791 Lage, Germany), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
 
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
 
End of instructions on withdrawal 
 
Exclusion of Withdrawal
Protovision points out that according to §312d.4 of the German Civil Code a right of Withdrawal does, among other things, not apply if the delivered product has been purpose-built according to the wishes of a customer or obviously fitted to the personal necessities of a customer or if the product is not suitable to be returned due to its nature.
- Withdrawal does not apply if the customer initiates the execution of the service themselves. 
- Withdrawal does not apply if the customer unseals ordered software after receipt.
- Withdrawal does not apply for products that due to their character have mixed with other goods in an unseperatable fashion.
- Withdrawal does not apply for software downloads. 

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